Client Agreement 30 July 2021

Agreement for Services and Fees – Clients from 1 July 2021

Incorporating Estimate of Fees, the Services, Time of Service Completion and Initial Statement of Service

Dear Client

Thank you for choosing us to assist you with your immigration matter.

1.0    Agreement of Services and Fees

This contains the Estimate of Fees discussed with you verbally or by email. The Estimate of Fees is an integral part of this Agreement and incorporated into it; to confirm our understanding of the terms and objectives of the Agreement together with the scope and limitations of the services we will provide. The document “Working with your Migration Agent” dated April 2016 is an integral part of the Terms and Conditions of this Agreement.  It is available at http://yourvisa4australia.com/working-with-your-migration-agent-april-2016/

2.0        Client Acknowledgement and Confirmation

I, acknowledge and accept the terms of this engagement as provided. I shall be personally liable for all fees for services performed in accordance with this agreement. If I am the sponsor for the visa application, I acknowledge I have the authority of the Applicant to enter into this Agreement on his/her behalf. Email statement “I agree” is deemed acceptance.

3.0        Cooling off period

I acknowledge the 7-calendar day cooling off period during which I can withdraw from the Agreement. I acknowledge I may forfeit 50% or more of the initial Block 1 amount if I withdraw. The T and C apply after this period.

 4.0        Time estimate:              We estimate the time to lodge the matter may be up to 21 business days from receipt of ALL information and documentation from the Client. Where there is an appeal or application deadline the Agent will make every endeavor to lodge within time subject to receipt of all moneys and documentation due.

 5.0        Time to receive a Decision:      Current guidance on times to process a Decision from the Decision Maker is on the Department website (www.border.gov.au).  Every visa and other process, including in different Department Offices and the AAT varies considerably. We will attempt to advise you but these are out of our control. We are unable to advise times for special matters as these are dependent on Department resources however we will take every endeavor to expedite your matter.

5.1         Please note:     Processing times by the Department have become very lengthy with an average SC820 for example, being up to 24 months and a SC143 being approximately 48 months. We have no control over these but we undertake to lodge an application that is as strong as possible, with your cooperation. Please note especially, the Clause Other important matters, point 2 in “Working With Your Migration Agent”.

5.2        Please Note: In the event processing times are longer than 12 months (or anticipated to be longer than 12 months), the Agent may at his discretion, charge an additional reasonable amount. In the event the Agent can no longer progress the application for any reasonable reason, the Agent or his representative will endeavor to move to matter to an alternative Registered Migration Agent to complete at no cost. The new Agent may, at his discretion, claim an additional payment. This is to ensure the Client matter is securely progressed. Any potential changes will be discussed with the client and agreed prior to any change.

Summary of Fee Estimate:

Agent’s Professional Fees:                                               Provided

Government Application Charge (VAC) or AAT:  Provided

Visa application type:                                                          Provided

Potential additional charges are advised in Fee Estimate below:

Service description:

Block 1
  • Initial consultation/s (in person or remotely), research and advice on the appropriate pathway for the Client’s goals.
  • This Block includes visa strategy advice which provides the Client with an understanding of the way to a successful visa. This is the most important element in immigration work and the knowledge and experience of the Agent must be considered valuable to a positive outcome. This has very significant value and the Block 1 fee comprises this plus varying additional work that makes up the Block 1 fee.
  • This Block may be the only Block in visa applications that we assess will progress quickly. In this case, once started, the fees are not refunded.
  • Decision to progress made by you.
  • Payable from Client Account 7 calendar days from accepting this Agreement.
 Amount provided separately
Block 2
  • Preparation of complete application including submissions ready to lodge or when requested to lodge by applicant.
  • Payable to Agent with visa application charges prior to lodgment of visa application.
  • Submit your Application, Appeal or other Visa matter.
  • Payable from Client account on lodgment of visa application. In the event of delays by Client paying the VAC or other Fees this block is deemed to have been completed.
  • Management of all communications and updates to the Department until time of Department Decision.
 Amount  provided separately
Block 3
  • May include:
  • Advise on any applications for travel and work bridging visas or matters outside the standard visa application process during processing.
  • Any other matter.
 Amount provided separately or listed below.
Block 4
  • Please note:
  • If an issue is identified outside the visa/review process (i.e. a significant health or character issue) which could not reasonably be predicted by us additional charges will apply and agreed to by us both based on reasonable costs to us.
  • In the event, for any reason, your matter must be transferred to another Registered Migration Agent, you may be required to pay an additional administrative fee to that Agent.
  • This Block may include any other matter.
 TBA
Block 5
  • If the application requires a second stage, such as SC820 following a SC300 approval, SC801, SC 100 or processing a visa completion following an Appeal, this agreement includes this stage at a fee to be agreed at the time the next stage is required.
  • This Block may include any other matter.
 TBA

Other costs through us:

DIBP Visa application charge (VAC): Provided separately
DIBP Second stage Visa fee if any Provided separately
Federal Police checks: $92 each
DIBP Credit Card fee @ 1.08% of VAC Provided separately
Birth Deaths and Marriages – Relationship registration $145
Bridging Visa B travel visa as required.                                                                                                                                       $245

These external providers fees are current at this date but may change without notice. Any increase is the Client’s responsibility. Important Note: Visa Application Charges are NOT refunded by the Government agency if an applicant withdraws an application

Other potential costs paid directly by you:

Medical check TBA
Translation of documents TBA
Overseas police checks TBA
Expert witnesses TBA
Others as required TBA

Prospects of success:  Every case is different. We have advised your separately